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SHIPPING AND RETURNS

Cooking School Return Policy

All cooking classes are NON-REFUNDABLE, much like a sporting event or theater ticket. Be sure to mark the dates on your calendar. If you are unable to attend a class, you may send someone in your place.


Claims

All claims and shortages must be reported within 48 hours of received shipment. All packaging materials must be saved. Please email customerservice@cooksonmian.com to report your claim.

Online Return Procedure

Online purchases can be returned in-store or shipped back to Cooks on Main. All returns shipped back to Cooks on Main must have a return authorization number (ra#) and include a copy of your receipt or packing list. To obtain a return authorization number, please contact our customer service department by e-mail: customerservice@cooksonmain.com


Without prior authorization, your return will not be accepted.


Cooks on Main wants you to be completely satisfied with your purchase. When your package is received, please examine and report any damage immediately. We strive not to ship defective merchandise, but in the event it happens, please contact us within 48 hours of receiving your shipping and we will gladly send you a prepaid shipping label for a replacement at our cost. If you are not completely satisfied, please return the item for an exchange or refund within 30 days of receipt with the proper paperwork included and filled out.


Items Not Returnable

All special-order merchandise are a final sale and are not returnable. Any used product is not returnable unless it is defective. Gift Cards and cooking classes are non-refundable and cannot be returned.


Defective Policy

Cooks on Main stands behind its products and equipment. Should you receive defective merchandise, please contact the manufacturer to file a warranty claim. If you have further questions or need access to your original receipt, contact 701-572-2665.


Damaged Merchandise

If you receive damaged merchandise please keep all packing materials together and place the merchandise inside the original shipping box. If the merchandise was damaged in shipping, please contact our customer service department within 48 hours of receiving your order. customerservice@cooksonmain.com. We will gladly send you a prepaid shipping label at our expense to replace your damaged product.


If your product was damaged during the shipping, please save all the packaging material, original paperwork and place the item back inside the original ship box


For all other damages, please contact customer service to obtain a return authorization number.

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